Trust, engagement, and happiness are outcomes. If you treat them like your inputs, you'll never get them.

Quote of the Week 44

"Trust, engagement, and happiness are outcomes. If you treat them like your inputs, you'll never get them."
― Leandro Herrero
 

A quote from Herrero's book "The Flipping Point" cited here.

"There is a lot of confusion around inputs and outputs in Culture Change. Many organizations agree on broad values and directions for their culture and put things like "Trust, Engagement, and Happiness" in their value statements. But this is the output, the result. The input are behaviours."

Comments

Post a Comment

Popular posts from this blog

All perceptions are real, at least to those who own them.

Quote of the Week 28 "All perceptions are real, at least to those who own them." ― Joe Folkman Related quotes: "In politics, perception is reality." ― Lee Atwater "Perception is reality. If you are perceived to be something, you might as well be it because that’s the truth in people’s minds." ― Steve Young "Perception is reality, but it may not be actuality, and you have got to be able to keep the difference between that." ― Bill Cowher Triggered by Ron Lichty's use of the quote in many of his  presentations  and the book " Managing the Unmanageable: Rules, Tools, and Insights for Managing Software People and Teams " citing Folkman's 1996 book "Turning Feedback into Change!". See also Principle 5 in Folkman's subsequent book " The Power of Feedback ".
Read more »